Do you have questions? 

 Or maybe you just need a little more help to get started. No worries, we're here for you. Take a look at a few of the more common questions, or drop us a line.
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I don’t have a preference for a provider. can I just pick a session based on date and time?
Yes, you can skip the page with the provider selection by selecting “Schedule” on the booking menu. You then will be able to see all the dates and available times to book your session.
Who can I contact for help and support?
Our support team is eager to help you fully enjoy the Nivati experience. The best way to get the support you need is to submit a support case. Log into the Nivati portal and select the tab from the main dashboard called “Support." Leave a detailed message in the description and include a subject and then select “Submit." Our support team will reach out to you if they need additional information to help resolve any issues. You can also email support@nivati.com.
Can my provider book my next session for me?
Your provider may have another virtual session scheduled right after your session or another task. To ensure that your session is scheduled exactly as you want it, you can log in and schedule it yourself in the portal or submit a support case or email support@nivati.com with the booking information and our support team can schedule the session.
How can I access more mental health resources?
Depending on your account, you may not have full access to all of our services. You can contact your employer and express your interest in accessing more (our video library, live sessions, and more). Also, be sure to check out the "Resources" area of the Nivati platform. You can also follow Nivati on social media for more videos and information on managing your wellbeing.
What is the cancellation policy?
We know you are busy and balancing many aspects of your life and we are happy to cancel or help you reschedule your session. If you do cancel with less than 24 hours notice, your account will still be charged.
How many credits for live sessions do I have?
Your available credits will appear on the scheduling page and will adjust as you book sessions. Please contact your employer or support@nivati.com for more specific information.
Can I book additional sessions and pay for it myself?
Yes! If your employer has enabled self-pay for your team, you will see "$" icons next to services that are eligible for self-pay.
What do I do if need to cancel or reschedule my live session?
If you need to cancel or reschedule your live session, you can submit a support case with your request. In the portal, select “Support” from the dashboard and enter the details of the shift you would like to cancel. You can also email us at support@nivati.com. Don't forget we have a 24-hour cancellation policy.
What do I do if I get an error message?
If you receive an error message at any point, please submit a support case or email support@nivati.com. Please leave a description of the error message so we can quickly resolve the issue. We are working hard and you should have a response in 24 hours once your case has been submitted.

Platform updates

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Nivati Announces Integration with BambooHR
David Malmborg
November 2, 2022
November 2, 2022
News
Platform
Nivati, the holistic mental health platform, is excited to announce its new integration with BambooHR, the all-in-one software for HR teams. The integration allows companies to provision employees on the Nivati platform easily. 
Read More...
Nivati Secures $4M Seed Round to Scale its Mental Health Platform
David Malmborg
March 30, 2022
November 16, 2022
News
Platform
Today Nivati, a holistic mental health platform for employees, announced an oversubscribed seed round of $4 million led by Firebrand Ventures, with participation from Peak and Access Venture Partners.
Read More...
Nivati Adds Financial Wellness Tools to Its Mental Health Platform in Partnership with Savology
David Malmborg
February 7, 2022
November 18, 2022
News
Platform
Nivati, the leading mental health platform for employees, is excited to announce a strategic partnership with Savology to bring financial wellness resources to their clients.
Read More...
Nivati Announces New Mental Health Tools with Sleep Neuro-Music Library
David Malmborg
January 4, 2022
November 18, 2022
News
Platform
Nivati has added a new sleep-improving neuro-music library to its platform for all current clients and their employees.
Read More...
Zenovate Announces Name Change to Nivati
Amelia Wilcox
August 22, 2021
November 23, 2022
News
Platform
Zenovate announced today that it has changed its name to Nivati to reflect its expanded scope. Over the past 12 months, Nivati has quickly become a leader in mental health for employers, and the new name reflects this exciting expansion.
Read More...
6 Mental Health Employee Resources Every Business Should Provide
Haeli Harris
April 14, 2021
November 25, 2022
Executives
Platform
Mental health often goes to the wayside, but it should be a #1 priority. Check out these 7 mental health employee resources.
Read More...
What is a wellness app?
Amelia Wilcox
September 9, 2020
November 25, 2022
Body
Mind
Platform
When what’s healthiest is to stay home, a wellness app is a way to stay mentally and physically active. We lay out the details of the best wellness apps.
Read More...
Bringing Technology to a Human Industry—Video
Amelia Wilcox
February 25, 2020
November 29, 2022
Platform
We designed the first and only on-demand booking platform that exists in the corporate massage space, making us the easiest way to bring massage to work!
Read More...
View more resources

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