Member Terms & Conditions

It is our intention to provide our guests with professional and therapeutic services. The following terms and conditions serve as a guide for first-time and regular clients of Nivati.

Attendance

At Nivati, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as last-minute meetings, traffic considerations (for onsite services), and project deadlines are just a few reasons why one might consider canceling a session.

In our commitment to provide a unique and outstanding experience to all of our clients, and out of consideration for our practitioners’ time, we have adopted the following policies:

Arrival to Your Appointment

Please arrive 5 minutes prior to the scheduled starting time for your session. This allows you the time for a relaxed and unhurried experience.

If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given.

Client Cancellation or Modification

Please provide at least 24 hours of notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives us enough time to fill this time slot. If your appointment is on a Monday, notice must be given 24 hours before your appointment that Friday; weekends don’t count toward the 24-hour notice policy. If you fail to cancel prior to 24 hours before your appointment slot, or you do not show up for your appointment, you will be charged full price, if paying for the appointment yourself, or your credit will be deducted if it’s a session being paid for by your employer.

Late Arrival

We regret that late arrivals will not receive an extension of scheduled sessions

No-show Policy

Clients who fail to show for appointments will not be given a full or partial refund. It is important that our practitioners are compensated in full for reserved time slots.

Informed Consent

Prior to each counseling or mental health coaching session, the treatment plan will be discussed with you.

At your first visit with us, regardless of appointment type, you will receive an electronic copy of the disclosure form and will be asked to electronically sign the consent stating that you have read the information, understand it, and agree to comply with the professional policies and procedures.

It is the responsibility of the client to keep the practitioner informed of any medical treatment currently being taken and to provide written permission from the physician, chiropractor, physical therapist, etc. where applicable. The client must also keep the wellness or mental health practitioner informed of any changes in health conditions.

During online mental health and wellness services, the client is free to leave the session and end treatment at any time.

Scope of Practice

Nivati practitioners are licensed professionals and held to the highest standards of their respective licensing and certification agencies for their professional services. Counselors, mental health coaches, and financial coaches are all licensed to practice in their respective states and certifications are current.

Wellness services such as personal training, nutrition consulting, yoga, life coaching, or guided meditation may involve instruction to apply manual techniques or movements and may apply adjunctive therapies, with the intention of positively affecting the health and wellbeing of the client.

Please consult with a physician prior to beginning any exercise program.

Confidentiality

During a mental health session with a Nivati practitioner, all discussion with the counselor is completely confidential and will not be shared with anyone unless information disclosed presents a danger to yourself or others, as is required to be disclosed by law.

If you have any questions on the above information, please direct them to Nivati at support@nivati.com.

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